Privacy Policy

At ceyloncocofamily.com, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase on our website.

1. Information We Collect

When you visit our website, we may collect the following types of information:

Personal Identification Information: Such as your name, email address, and phone number, voluntarily provided during registration or checkout.
Payment and Billing Information: Including credit card details, handled securely by trusted third-party payment processors.
Browsing Information: Such as your IP address, browser type, and device details, collected automatically via cookies and similar technologies.

2. Use of Information

We may use your information for the following purposes:

To process and fulfill your orders, including shipping and delivery.
To communicate with you regarding your purchases and provide customer support.
To respond to your inquiries or service requests.
To personalize your shopping experience and provide relevant promotions.
To improve our website, products, and services.
To detect and prevent fraud, unauthorized activities, and misuse of our platform.

3. Information Sharing

We do not sell, trade, or share your personal information with third parties, except in the following cases:

Trusted Service Providers: Who help us operate our website, process payments, and deliver products. These partners are bound by strict confidentiality agreements.
Legal Requirements: We may disclose information if legally required or in response to valid legal processes.

4. Data Security

We employ industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
Please note, however, that no method of data transmission over the internet or electronic storage is completely secure.

5. Cookies and Tracking Technologies

We use cookies and similar tools to:

Enhance your browsing experience.
Analyze website traffic and user behavior.
Provide personalized content and recommendations.

You may disable cookies in your browser settings, though some features of the site may not function optimally.

6. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.
We recommend reviewing the policy periodically to stay informed about how we protect your information.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Ceylon Coco Family
Email: info@ceyloncocofamily.com
Phone: +94 70 537 6307

Address:
No: 61 A, 2nd Lane
Rubberwatta Road
Gangodawila
Nugegoda
Sri Lanka